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Gift Voucher

    • Gift Voucher

    £5.00Price
    Vouchers from £5 to £150 for all kind of swim experiences
     
    Vouchers are valid for 12 months and can be posted direct to the recipient or you can select an E-voucher. 
     
    After purchase, you will receive an email to confirm the delivery address; vouchers can be sent to you to write yourself or they can be posted directly to the recipient.

    • Gift Voucher Terms and Conditions

      Purchase

      • Vouchers are available to purchase via our website, or by email, in values from £5 to £100. 
      • Bespoke vouchers are available for specific experiences of values. 
      • Vouchers can be used as part payment for swims and experiences of a higher value.
      • If possible, please let us know the name of your intended recipient for our records.

       

      Payment 

      • Payment by bank transfer is the preferred method of payment.  However it is possible to pay by card via the website. A processing fee of 4% applies for card payments. There is no processing fee for bank transfers. 

       

      Issue

      • Vouchers can be issued in physical form or sent by email.
      • Physical vouchers come in A6 postcard style, supplied with a plain envelope and space for the purchases to write a message. If you would like us to fill in your voucher and send it direct to the recipient, please let us know at checkout. There is no extra charge for this.
      • Physical vouchers are sent by second class post unless otherwise requested.
      • E-vouchers can be emailed to the purchaser or direct to your intended recipient.

       

      Validity

      • Vouchers are valid for 12 months from their purchase date.
      • This means you must book and partake in an experience within 12 months of the purchase date.
      • If you are purchasing vouchers in November and December for Christmas presents, these can be postdated to start in January.
      • If your voucher is lost or stolen, we will do our best to replace it providing you can give us the details of who purchased it (usually the name and email address). 

       

      Using your voucher

      • It is your responsibility to use the voucher within the validity period. We do not chase up vouchers once they have been issued. If you would like to be sent a monthly reminder for using your voucher, these are charged at £5. 
      • Please contact us in good time to make sure you can use your voucher before it expires. To make a booking please email getwet@suzannaswims.co.uk
      • If you do not use the full value of your voucher it cannot be refunded as cash but it can be carried over to another booking within the validity of the voucher, or goods from the webshop

       

      Using your voucher in the webshop

      • If you would like to use the voucher to purchase an item from the webshop, please get in touch by email. It’s not currently possible to pay online using a voucher. 
      • Items purchased in the webshop using a voucher can be exchanged but not refunded. If you choose to return an item, the balance will be re-applied to your voucher, less our admin fee of £5.

       

      Extending your voucher

      • If your voucher is about to run out, you can extend it for 3 months. This costs £30 and must be arranged by email before your voucher expires. 
      • We cannot extended expired vouchers.

       

      Refunds or exchanges

      • Vouchers cannot be exchanged for cash.
      • Once purchased, there are no refunds for vouchers.
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